> ## Documentation Index > Fetch the complete documentation index at: https://docs.usesimple.ai/llms.txt > Use this file to discover all available pages before exploring further. # Built-In Integrations > Native integrations with CRMs, contact centers, and helpdesk platforms Simple AI has built-in integrations with popular business platforms. These require minimal setup — connect your account, configure the integration, and your agents can start using it. ## Contact Center ### Five9 Five9 integration connects Simple AI with your Five9 contact center for call recording sync and live agent transfers. **What you can do:** * **Call recording sync** — automatically import call recordings from Five9 into Simple AI for analysis, transcription, and reporting * **Live agent transfer** — transfer calls from your AI agent to Five9 human agents, with full context passed through * **Chat transfer** — hand off chat conversations to Five9 agents when the AI cannot resolve the issue **Setup:** 1. Go to **Settings > Integrations > Five9** in the Simple AI dashboard 2. Connect your Five9 account credentials 3. Configure which recordings to sync and how transfers should be routed ## Knowledge Base Imports Simple AI can import content from your existing helpdesk platform so your agents have immediate access to your support content without manual re-entry. ### Zendesk Import articles directly from your Zendesk Help Center into a Simple AI knowledge base. **What you can do:** * Automatically sync help center articles into a Simple AI knowledge base * Keep your agents up to date with the same content your support team uses * Use imported content alongside custom articles and uploaded files **Setup:** 1. Create a new knowledge base in the Simple AI dashboard 2. Choose **Import from Zendesk** 3. Enter your Zendesk subdomain (e.g., `yourcompany` for yourcompany.zendesk.com) 4. Simple AI imports your published articles ### Kustomer Import articles from your Kustomer knowledge base into Simple AI. **What you can do:** * Automatically sync knowledge base articles from Kustomer * Give your agents access to existing support documentation * Combine Kustomer content with other knowledge sources **Setup:** 1. Create a new knowledge base in the Simple AI dashboard 2. Choose **Import from Kustomer** 3. Enter your Kustomer subdomain (e.g., `yourcompany` for yourcompany.kustomer.com) 4. Simple AI imports your articles ## CRM Integrations ### Salesforce Connect Simple AI with Salesforce to keep your CRM in sync with call activity. **What you can do:** * Log calls and outcomes as activities in Salesforce * Sync contact and account data so your agents have context during calls * Trigger workflows in Salesforce based on call results **Setup:** Contact your account team at [support@usesimple.ai](mailto:support@usesimple.ai) to set up the Salesforce integration. Configuration varies based on your Salesforce edition and the data you want to sync. ### Microsoft Dynamics 365 Connect Simple AI with Dynamics 365 to sync call data and contact records. **What you can do:** * Log call activity and outcomes in Dynamics 365 * Look up contact and account details during calls * Keep your Dynamics records updated with the latest call data **Setup:** Contact your account team at [support@usesimple.ai](mailto:support@usesimple.ai) to set up the Dynamics 365 integration. ## E-Commerce ### Shopify Connect Simple AI with Shopify so your agents can access order, product, and customer data during calls. **What you can do:** * **Order lookup** — agents can look up order status, tracking numbers, and delivery estimates during a call * **Customer lookup** — pull up customer profiles, order history, and account details by phone number or email * **Returns and exchanges** — initiate returns or exchanges directly from a call based on your Shopify policies * **Product information** — answer questions about product availability, pricing, and variants **Setup:** Contact your account team at [support@usesimple.ai](mailto:support@usesimple.ai) to connect your Shopify store. Configuration includes which data your agents can access and what actions they can perform. ## Communication and Notifications ### Slack Send call summaries, alerts, and escalation notifications to your Slack workspace. **What you can do:** * **Post-call summaries** — automatically post call summaries, outcomes, and analyzer results to a Slack channel after each call * **Escalation alerts** — notify a channel or individual when a call needs human follow-up * **Campaign updates** — get notified when campaigns start, complete, or hit issues * **Real-time alerts** — trigger Slack messages based on call events like negative sentiment or failed transfers **Setup:** Contact your account team at [support@usesimple.ai](mailto:support@usesimple.ai) to connect your Slack workspace and configure which channels receive which notifications. ### Microsoft Teams Send call notifications and summaries to Microsoft Teams channels, and integrate with Teams telephony. **What you can do:** * **Post-call summaries** — automatically post call outcomes and key details to a Teams channel * **Escalation alerts** — notify your team when a call requires human attention * **Telephony integration** — route calls between Simple AI and Teams Phone System via SIP (see [SIP Integration](/sip-integration)) * **Agent handoff** — transfer calls from your AI agent directly to a Teams user **Setup:** Contact your account team at [support@usesimple.ai](mailto:support@usesimple.ai) to connect your Teams workspace. For telephony integration via SIP, see [SIP Integration](/sip-integration). ## Automation ### Zapier Connect Simple AI to thousands of apps through Zapier without writing any code. **What you can do:** * **Trigger Zaps from call events** — start a Zapier workflow when a call completes, a tag is applied, or an analyzer extracts a specific result * **Post-call workflows** — automatically create CRM records, send emails, update spreadsheets, or notify your team after calls * **Campaign triggers** — kick off Zapier workflows based on campaign outcomes * **Connect to any app** — Zapier supports thousands of apps, so you can connect Simple AI to tools that do not have a native integration **Common Zap examples:** * Call completes → create a HubSpot contact with call details * Negative sentiment detected → send an email to the support manager * Analyzer extracts a qualified lead → add a row to Google Sheets * Call tagged "follow-up needed" → create a task in Asana or Monday.com **Setup:** Contact your account team at [support@usesimple.ai](mailto:support@usesimple.ai) to set up the Zapier integration. Once connected, you can build Zaps using Simple AI triggers and actions in the Zapier dashboard. ## SMS and Messaging ### Attentive Connect Simple AI with Attentive for SMS marketing event tracking. **What you can do:** * Track custom events from call outcomes in Attentive * Trigger SMS marketing flows based on call results * Sync user and phone number data between Simple AI and Attentive **Setup:** Contact your account team at [support@usesimple.ai](mailto:support@usesimple.ai) to configure the Attentive integration. ## Requesting New Integrations If you need an integration that is not listed here, reach out to your account team or contact [support@usesimple.ai](mailto:support@usesimple.ai). Simple AI's [HTTP tool system](/integrations/http) also lets you connect to any service with a REST API without waiting for a native integration.