Skip to main content
GET
Get Call Details

Authorizations

Authorization
string
header
required

Path Parameters

uuid
string<uuid>
required

Response

Successful Response

id
integer
required
simple_uuid
string<uuid>
required
from_number
string
required
to_number
string
required
status
string
required
started_at
string<date-time> | null
required
ended_at
string<date-time> | null
required
duration
integer | null
required
created_at
string<date-time>
required

For native interactions this is the record creation time. For external-channel interactions this is the underlying session's ingestion time. Note: created_at sorting and the created_at_gte/created_at_lte filters order external-channel interactions by their call (leg start) time, not by this ingestion timestamp, so a returned created_at value may fall outside the requested filter window.

prompt
CallPromptResponse · object | null
required
transcripts
CallTranscriptResponse · object[]
required
call_prompt
string
required
answered_by
enum<string>
required

Indicates how the call was answered - by a human, voicemail, or if there was no answer

Available options:
voicemail,
human,
no_answer,
unknown
record
boolean
language
enum<string>

The language to use for the call - English (en) or Spanish (es)

Available options:
en,
es,
ar
transferred
boolean

Indicates if the call was transferred

handoff_metadata
HandoffMetadata · object | null

Metadata about a transfer to an external provider.

direction
string

The direction of the call (inbound/outbound)

tags
Tags · object[]

Tags associated with the call

voice_id
string<uuid> | null

The ID of the voice used for the call

background_noise
string | null

The background noise setting for the call

agent_speaks_first
boolean | null

Whether the agent speaks first in the call

agent_id
string<uuid> | null

The ID of the agent used for the call. Null when the call is not associated with an agent.

agent_branch
string<uuid> | null

The ID of the agent version used for the call. Null when the call is not associated with an agent.

agent_commit_id
string<uuid> | null

The ID of the specific agent version snapshot used for the call. Null when the call is not associated with an agent.

agent_branch_name
string | null

The name of the agent version used for the call. Null when the call is not associated with an agent.

external_identifiers
External Identifiers · object | null

External identifiers associated with the call

params
Params · object | null

Parameters associated with the call

recording_presigned_url
string | null
analyzers
AnalyzerResponse · object[]

List of analyzers configured for this call

analysis_results
AnalysisResultResponse · object[]

Results from analyzers that have completed

summary
Summary · object | null

The summary of the call if available

keyterms
string[]

Key terms configured for the agent used on the call. Empty when there is no associated agent or no key terms are configured.