Get Call
Retrieve details of a specific call
Authorizations
Path Parameters
Response
Successful Response
For native interactions this is the record creation time. For external-channel interactions this is the underlying session's ingestion time. Note: created_at sorting and the created_at_gte/created_at_lte filters order external-channel interactions by their call (leg start) time, not by this ingestion timestamp, so a returned created_at value may fall outside the requested filter window.
Indicates how the call was answered - by a human, voicemail, or if there was no answer
voicemail, human, no_answer, unknown The language to use for the call - English (en) or Spanish (es)
en, es, ar Indicates if the call was transferred
Metadata about a transfer to an external provider.
The direction of the call (inbound/outbound)
Tags associated with the call
The ID of the voice used for the call
The background noise setting for the call
Whether the agent speaks first in the call
The ID of the agent used for the call. Null when the call is not associated with an agent.
The ID of the agent version used for the call. Null when the call is not associated with an agent.
The ID of the specific agent version snapshot used for the call. Null when the call is not associated with an agent.
The name of the agent version used for the call. Null when the call is not associated with an agent.
External identifiers associated with the call
Parameters associated with the call
List of analyzers configured for this call
Results from analyzers that have completed
The summary of the call if available
Key terms configured for the agent used on the call. Empty when there is no associated agent or no key terms are configured.