Get Interaction
Get details for a specific interaction by UUID
Authorizations
Path Parameters
Response
Successful Response
Identifies whether the interaction is a native call/conversation or an external-channel interaction.
call, conversation, email, sms, external_channel For native interactions this is the record creation time. For external-channel interactions this is the underlying session's ingestion time. Note: created_at sorting and the created_at_gte/created_at_lte filters order external-channel interactions by their call (leg start) time, not by this ingestion timestamp, so a returned created_at value may fall outside the requested filter window.
Transcript item shape depends on the interaction type.
- CallTranscriptResponse
- ExternalChannelTranscriptResponse
Native interactions return voice or text. External-channel interactions return null.
voice, text The language to use for the call - English (en) or Spanish (es)
en, es, ar Phone number for native interactions. External-channel interactions return null.
Phone number for native interactions. External-channel interactions return null.
Indicates if the interaction was transferred. External-channel interactions return null.
Metadata about a transfer to an external provider.
The direction of the interaction (inbound/outbound). External-channel interactions return null.
Tags associated with the interaction
External identifiers associated with the interaction
Parameters associated with the interaction
Presigned URL for the recording (for voice modality only). External-channel interactions return null.
Indicates how the call was answered - by a human, voicemail, or if there was no answer
voicemail, human, no_answer, unknown List of analyzers configured for this interaction
Results from analyzers that have completed
The summary of the interaction if available