Skip to main contentSimple AI has a knowledge base feature which allows your agent to access specific information for its use case.
We currently accept files, text, or importing an existing knowledge base from Kustomer and Zendesk.
Uploading Files
If you choose to add files to a knowledge base, upon upload relevant information from the file will automatically populate. You also have the option to manually edit any of the fields or add more information.
Uploading Text
If you choose to add text to a knowledge base, make sure to add relevant information in the text content section.
Connecting to external knowledge base
If you choose to import with an external knowledge base, provide your subdomain (e.g., ‘company’ for example company.kustomer.com).
Video Tutorial
Best Practices
- Bucketing: This tool works best if you create separate knowledge bases for different locations, information types, or use cases.
- Specificity: Add in specific information that should be available to reference globally by your agent. Avoid describing process.
