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List Feedback
See the AI phone calls guide for an overview of the transcripts and analysis produced for completed calls.

Priority

Reviewers can assign a priority when they leave feedback: critical, high, medium, or low. Feedback left without a priority is returned with priority: null. Filter with the priority query parameter, and pass priority=unspecified to list only feedback that has no priority yet.

Categories

Every feedback entry is categorized automatically when it is created (reviewers can also pick a category up front). The first five describe agent behavior (fixable in the prompt or configuration), the next three are platform or data failures, and the last two are meta. Feedback created before these categories were introduced was remapped: wrong_response became wrong_action, hallucination became incorrect_information, and tone and missed_intent became conversation_quality. transcription_error, tag_error, and other are unchanged. The category filter still accepts those retired values and treats them as their replacements, so existing integrations keep working.

Authorizations

Authorization
string
header
required

Query Parameters

page
integer
default:1

Page number for pagination

page_size
integer
default:20

Number of feedback entries per page (max 100)

Required range: x <= 100
category
enum<string>

Filter by feedback category. See the List Feedback guide for what each category means.

Available options:
wrong_action,
skipped_verification,
incorrect_information,
transfer_handling,
conversation_quality,
data_integration,
transcription_error,
interruption_handling,
tag_error,
other
priority
enum<string>

Filter by reviewer-assigned priority. Use unspecified for feedback that has no priority.

Available options:
critical,
high,
medium,
low,
unspecified
agent_id
string<uuid>

Filter by agent UUID

call_id
string<uuid>

Filter by call UUID

resolved
boolean

Filter by resolved state (true = marked as fixed, false = open)

created_at_gte
string<date-time>

Filter feedback created at or after this datetime (ISO 8601 format)

created_at_lte
string<date-time>

Filter feedback created at or before this datetime (ISO 8601 format)

Response

Successful Response

feedback
Utterance Feedback Response · object[]
required
total_count
integer
required
page
integer
required
page_size
integer
required
total_pages
integer
required
Last modified on September 9, 2026