List Feedback
curl --request GET \
--url https://api.usesimple.ai/api/v1/feedback \
--header 'Authorization: Bearer <token>'import requests
url = "https://api.usesimple.ai/api/v1/feedback"
headers = {"Authorization": "Bearer <token>"}
response = requests.get(url, headers=headers)
print(response.text)const options = {method: 'GET', headers: {Authorization: 'Bearer <token>'}};
fetch('https://api.usesimple.ai/api/v1/feedback', options)
.then(res => res.json())
.then(res => console.log(res))
.catch(err => console.error(err));<?php
$curl = curl_init();
curl_setopt_array($curl, [
CURLOPT_URL => "https://api.usesimple.ai/api/v1/feedback",
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => "",
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 30,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => "GET",
CURLOPT_HTTPHEADER => [
"Authorization: Bearer <token>"
],
]);
$response = curl_exec($curl);
$err = curl_error($curl);
curl_close($curl);
if ($err) {
echo "cURL Error #:" . $err;
} else {
echo $response;
}package main
import (
"fmt"
"net/http"
"io"
)
func main() {
url := "https://api.usesimple.ai/api/v1/feedback"
req, _ := http.NewRequest("GET", url, nil)
req.Header.Add("Authorization", "Bearer <token>")
res, _ := http.DefaultClient.Do(req)
defer res.Body.Close()
body, _ := io.ReadAll(res.Body)
fmt.Println(string(body))
}HttpResponse<String> response = Unirest.get("https://api.usesimple.ai/api/v1/feedback")
.header("Authorization", "Bearer <token>")
.asString();require 'uri'
require 'net/http'
url = URI("https://api.usesimple.ai/api/v1/feedback")
http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true
request = Net::HTTP::Get.new(url)
request["Authorization"] = 'Bearer <token>'
response = http.request(request)
puts response.read_body{
"feedback": [
{
"uuid": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"transcript_entry_id": "<string>",
"feedback_text": "<string>",
"resolved": true,
"created_at": "2023-11-07T05:31:56Z",
"notes": [
{
"note_text": "<string>",
"created_at": "2023-11-07T05:31:56Z",
"author_name": "<string>"
}
],
"anchors": [
{
"transcript_entry_id": "<string>",
"text": "<string>",
"role": "<string>"
}
],
"call_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"category": "wrong_action",
"priority": "critical",
"utterance_text": "<string>",
"utterance_role": "<string>",
"corrected_response": "<string>",
"agent_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"agent_name": "<string>",
"node_name": "<string>",
"resolved_at": "2023-11-07T05:31:56Z",
"submitted_by": {
"email": "<string>",
"first_name": "<string>",
"last_name": "<string>"
}
}
],
"total_count": 123,
"page": 123,
"page_size": 123,
"total_pages": 123
}{
"detail": [
{
"loc": [
"<string>"
],
"msg": "<string>",
"type": "<string>"
}
]
}Feedback
List Call Transcript Feedback with the API
List feedback submitted on Simple AI call transcripts so your organization can review reported issues and track their resolution.
GET
/
feedback
List Feedback
curl --request GET \
--url https://api.usesimple.ai/api/v1/feedback \
--header 'Authorization: Bearer <token>'import requests
url = "https://api.usesimple.ai/api/v1/feedback"
headers = {"Authorization": "Bearer <token>"}
response = requests.get(url, headers=headers)
print(response.text)const options = {method: 'GET', headers: {Authorization: 'Bearer <token>'}};
fetch('https://api.usesimple.ai/api/v1/feedback', options)
.then(res => res.json())
.then(res => console.log(res))
.catch(err => console.error(err));<?php
$curl = curl_init();
curl_setopt_array($curl, [
CURLOPT_URL => "https://api.usesimple.ai/api/v1/feedback",
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => "",
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 30,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => "GET",
CURLOPT_HTTPHEADER => [
"Authorization: Bearer <token>"
],
]);
$response = curl_exec($curl);
$err = curl_error($curl);
curl_close($curl);
if ($err) {
echo "cURL Error #:" . $err;
} else {
echo $response;
}package main
import (
"fmt"
"net/http"
"io"
)
func main() {
url := "https://api.usesimple.ai/api/v1/feedback"
req, _ := http.NewRequest("GET", url, nil)
req.Header.Add("Authorization", "Bearer <token>")
res, _ := http.DefaultClient.Do(req)
defer res.Body.Close()
body, _ := io.ReadAll(res.Body)
fmt.Println(string(body))
}HttpResponse<String> response = Unirest.get("https://api.usesimple.ai/api/v1/feedback")
.header("Authorization", "Bearer <token>")
.asString();require 'uri'
require 'net/http'
url = URI("https://api.usesimple.ai/api/v1/feedback")
http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true
request = Net::HTTP::Get.new(url)
request["Authorization"] = 'Bearer <token>'
response = http.request(request)
puts response.read_body{
"feedback": [
{
"uuid": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"transcript_entry_id": "<string>",
"feedback_text": "<string>",
"resolved": true,
"created_at": "2023-11-07T05:31:56Z",
"notes": [
{
"note_text": "<string>",
"created_at": "2023-11-07T05:31:56Z",
"author_name": "<string>"
}
],
"anchors": [
{
"transcript_entry_id": "<string>",
"text": "<string>",
"role": "<string>"
}
],
"call_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"category": "wrong_action",
"priority": "critical",
"utterance_text": "<string>",
"utterance_role": "<string>",
"corrected_response": "<string>",
"agent_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"agent_name": "<string>",
"node_name": "<string>",
"resolved_at": "2023-11-07T05:31:56Z",
"submitted_by": {
"email": "<string>",
"first_name": "<string>",
"last_name": "<string>"
}
}
],
"total_count": 123,
"page": 123,
"page_size": 123,
"total_pages": 123
}{
"detail": [
{
"loc": [
"<string>"
],
"msg": "<string>",
"type": "<string>"
}
]
}See the AI phone calls guide for an overview of the transcripts and analysis produced for completed calls.
Feedback created before these categories were introduced was remapped:
Priority
Reviewers can assign a priority when they leave feedback:critical, high, medium, or low. Feedback left without a priority is returned with priority: null. Filter with the priority query parameter, and pass priority=unspecified to list only feedback that has no priority yet.
Categories
Every feedback entry is categorized automatically when it is created (reviewers can also pick a category up front). The first five describe agent behavior (fixable in the prompt or configuration), the next three are platform or data failures, and the last two are meta.| Category | Meaning |
|---|---|
wrong_action | Performed an action the customer did not ask for, or the right action with the wrong target or scope: wrong record updated, wrong option selected, a booking, refund, or claim with the wrong scope or reason. |
skipped_verification | Did not collect or confirm information the flow requires before acting: identity, contact details, addresses, dates and times, quantities, a readback before submitting. |
incorrect_information | Stated something untrue or unsupported, or could not find the right answer: pricing, availability, policy, account or product facts, knowledge-base content, an unrelated substitute offered. |
transfer_handling | Transferred when it should not have, failed to transfer when it should have, promised a handoff that never happened, or offered one outside business hours. |
conversation_quality | The exchange itself was off: answered a different question than asked, ignored what the customer said, looped or repeated itself, duplicate offers, clumsy readbacks, wrong tone. |
data_integration | What the agent confirmed did not land correctly in the connected system, or the system returned wrong customer, order, appointment, or account data. |
transcription_error | Speech-to-text misheard the customer (names, numbers, terms, garbled text), or text-to-speech mispronounced something. |
interruption_handling | Cut the customer off, talked over them, did not wait for an answer, left dead air, or stalled for a long time while waiting on a tool. |
tag_error | One or more tags were incorrectly added to the interaction, or expected tags were not added. |
other | Does not fit the above categories, or does not describe a reportable agent behavior. |
wrong_response became wrong_action, hallucination became incorrect_information, and tone and missed_intent became conversation_quality. transcription_error, tag_error, and other are unchanged. The category filter still accepts those retired values and treats them as their replacements, so existing integrations keep working.Authorizations
Your API key, sent as Authorization: Bearer YOUR_API_KEY
Query Parameters
Page number for pagination
Number of feedback entries per page (max 100)
Required range:
x <= 100Filter by feedback category. See the List Feedback guide for what each category means.
Available options:
wrong_action, skipped_verification, incorrect_information, transfer_handling, conversation_quality, data_integration, transcription_error, interruption_handling, tag_error, other Filter by reviewer-assigned priority. Use unspecified for feedback that has no priority.
Available options:
critical, high, medium, low, unspecified Filter by agent UUID
Filter by call UUID
Filter by resolved state (true = marked as fixed, false = open)
Filter feedback created at or after this datetime (ISO 8601 format)
Filter feedback created at or before this datetime (ISO 8601 format)
Last modified on September 9, 2026