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Simple AI connects to Talkdesk over a SIP trunk. Talkdesk Studio decides which calls the AI handles, and Simple AI hands conversations back to Talkdesk routing when a person is needed.

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What You Can Do

  • Inbound routing — a Studio flow answers the call and transfers it to Simple AI’s SIP endpoint.
  • Outbound campaigns — the Talkdesk dialer handles pacing and compliance, and transfers connected calls to Simple AI.
  • Direct outbound — Simple AI places calls through the trunk with your existing caller ID.
  • Live agent escalation — Simple AI transfers back to a Talkdesk ring group, skill, or agent.
  • Context on transfer — call metadata rides along in X- prefixed SIP headers for screen pop and CRM lookup.

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How It Connects

  1. Talkdesk receives the call and runs your Studio flow.
  2. A transfer step sends the call to Simple AI over the SIP trunk.
  3. Simple AI runs the conversation and transfers back when escalation is needed.
  4. Talkdesk routes the returned call to an agent with the transferred context.

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Setup

  1. Set up a Talkdesk BYOC SIP trunk pointing at Simple AI’s SIP endpoint, and allowlist our signaling and media IPs.
  2. Give your account team the Talkdesk trunk endpoint, auth details, and the numbers involved in E.164 format.
  3. Add the handoff step to the Studio flows that should use the AI, and a return destination for escalation.
  4. Test inbound, outbound, and escalation, verifying caller ID, audio, DTMF, and agent-side context.
Your account team configures the Simple AI side. Contact support@usesimple.ai to get started.